Frequently Asked Questions

Find answers to the most common questions about Manchester Milkman's sustainable grocery delivery service.

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General Questions

What is Manchester Milkman?

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Manchester Milkman is a sustainable grocery delivery service that brings fresh, locally-sourced products to your door. We focus on reducing plastic waste, supporting local producers, and providing convenient home delivery.

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How is this different from regular grocery delivery?

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We specialize in sustainable practices: glass bottles instead of plastic, local sourcing, minimal packaging, and supporting local farmers and producers. Our focus is on quality, sustainability, and community impact.

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Do you only deliver milk?

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No! While we started with milk delivery, we now offer a full range of groceries including fresh produce, dairy products, bakery items, and household essentials.

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Delivery Questions

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Do you deliver to my area?

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Enter your postcode on our homepage to check delivery availability. We currently serve Manchester and surrounding areas, and we're constantly expanding our coverage.

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What are your delivery times?

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We offer three delivery slots:

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• Morning: 8:00 AM - 12:00 PM
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• Afternoon: 12:00 PM - 5:00 PM
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• Evening: 5:00 PM - 8:00 PM
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How much does delivery cost?

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Delivery costs vary by area and order size. Check our delivery areas page for specific pricing in your location. We offer free delivery on orders over certain amounts.

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Can I change my delivery schedule?

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Yes! You can easily modify your delivery schedule, skip deliveries, or pause your subscription through your online account.

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Product Questions

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Are your products organic?

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We offer both organic and conventional products. Look for the organic label on product pages. We prioritize local, sustainable, and high-quality products regardless of certification.

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Do you use glass bottles?

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Yes! Our milk is delivered in reusable glass bottles. Simply return empty bottles with your next delivery, and we'll clean and reuse them.

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How fresh are your products?

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Very fresh! We work directly with local producers to ensure products are delivered within 24-48 hours of production. Our short supply chain means fresher products for you.

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Can I customize my order?

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Absolutely! You can add, remove, or modify items in your regular delivery, or place one-time orders for special occasions.

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Account & Billing

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How do I create an account?

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Click "Sign Up" on our homepage and follow the simple registration process. You'll need to provide your delivery address and contact information.

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What payment methods do you accept?

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We accept all major credit cards, debit cards, and PayPal. You can save your payment method for easy future orders.

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Can I cancel my subscription?

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Yes, you can cancel or pause your subscription at any time through your account settings. There are no cancellation fees or long-term commitments.

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How do I update my delivery address?

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Log into your account and go to "Delivery Settings" to update your address. Changes will take effect for your next scheduled delivery.

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Sustainability Questions

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How do you reduce plastic waste?

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We use glass bottles for milk, minimal packaging for other products, and encourage customers to return containers for reuse. Our goal is to eliminate single-use plastics.

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How local are your products?

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We prioritize products from within 50 miles of Manchester. Many of our dairy products come from farms within 20 miles of the city.

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Do you support local farmers?

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Yes! We work directly with local farmers and producers, ensuring they receive fair prices and helping to support the local agricultural community.

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Technical Questions

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Is your website secure?

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Yes, we use industry-standard encryption to protect your personal and payment information. All transactions are processed securely.

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Can I use the website on my phone?

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Absolutely! Our website is fully responsive and works great on mobile devices, tablets, and computers.

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What if I have technical issues?

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Contact our customer service team for technical support. We're here to help with any website or account issues.

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Still Have Questions?

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If you can't find the answer you're looking for, please contact us:

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• Email: hello@manchestermilkman.co.uk
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• Phone: 0161 123 4567
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• Live Chat: Available on our website
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• Hours: Monday-Friday 9AM-6PM, Saturday 10AM-4PM
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